Free US shipping for orders over $49 Since COVID-19 your packages will be delay sorry for any inconvenience.

FAQs

Frequently Asked Questions


  1. "REGISTER" and "LOGIN" to your account.
  2. Select the product you want to order by using the menu bar on top or left of the screen or you can enter product information in the search bar.
  3. Add product to cart. Once you add a product, you can view your cart and check out or continue shopping.
  4. In the cart, you can edit product quantities or remove products then select check out after you satisfied with the product in the cart.
  5. Enter billing details and shipping address. Then select the shipping and payment methods you preferred.
  6. Review all products and information, read our “Privacy policy” and “Terms of use” if you agree select checkbox “I have read and agree to the website terms and conditions”. 
  7. Select “Place order” to complete your order
  1. Go to "Shop" page on the navigation.
  2. Select a product name to see more information.
  3. On the product page, you can see the product name, category, price, ingredient, and net weight.
Product Disclaimer: We would like to inform you that we do not warrant that the nutrition, ingredient, and other product information are accurate. This is because products come directly from the manufacturers, who are able to change and update the product information. Therefore, you should not believe only in product information being posted on our website. If you have any specific concerns about the products, we encourage you to contact the manufacturer directly. Moreover, you should contact your licensed healthcare professionals for any healthcare concerns toward the products.
  1. Enter a keyword (English or Thai) about the product such as name, brand, or category into the search box on the navigation bar.
  2. Select "Search" (Magnifier icon).
  1. You can go to "Track Orders" at bottom of the screen.
    • Put your order number and email.
    • Select "Track" it will show the order details and tracking number.
  2. Go to "My account" page.
    • Select "Orders" you will see lists of your orders.
    • Select order number or "View" to see order details.
    • To track your shipping select the ID(s) number.
    • You can find the tracking ID(s) number on this page and in the complete order email.
If you want to cancel your order please contact us:
  • Phone number: 570-955-0209
  • Email: support@sweetbasilus.com
Please provide your order number so that we are able to track it.
Contact us if you have any problems with your order:
  • Phone number: 570-955-0209
  • Email: support@sweetbasilus.com
Please provide your order number so that we are able to track it.
We accepted payment by using credit cards:
  • Apple Pay
  • Pay Pal
  • Visa
  • Master card
  • American Express
  • Discovery
We use USPS service for shipping and the shipping cost was calculated by weight, dimension, and distance. See more detail
After completing the order and confirm payment, please allow us 1-2 business days to ship your order. The estimated delivery date depends on shipping method you selected on the checkout page. See more detail