Frequently Asked Questions
How to return an item?
Before returning any item, please contact us to initiate the return process. To determine if your item is eligible for return, please refer to our return policy.
Contact Information: Phone: 347-882-5851 Email: support@sweetbasilus.com
To ensure efficient processing, kindly provide your order number when contacting us. This will help us track your return effectively.
How to get a refund?
Before returning any item, please contact us for instructions. To check if your item is eligible for return, please refer to our return policy. Contact Information:- Phone: 347-882-5851
- Email: support@sweetbasilus.com
When contacting us, kindly provide your order number to help us track your return efficiently.
Once we receive your returned item, we will carefully examine it. We will then notify you to confirm that we have received your return.
If your return is approved, we will initiate a refund to your original method of payment, whether it is a credit card or another form of payment.
Change password
- Navigate to the "My Account" section and access the "Account Details" page.
- Provide your "Current Password."
- Enter a "New Password" and confirm it by entering it again in the "Confirm New Password" field.
- Click on the "Save Changes" button.
- Sign in to your account using the newly set password.
Forget password
- On the login page, click on "Forgot Password."
- Enter your username or email.
- Click on "Reset Password."
- A password reset email will be sent to the email address you provided. Please allow up to 10 minutes for the email to arrive. Don't forget to check your inbox and spam/junk folder.
- Open the password reset email and click on "Click here to reset your password."
- Enter your desired new password and confirm it by entering it again.
- Click on "Save" and proceed to log in to the website using your username and the new password.